PRIVACY POLICY
Last updated:15th October 2025
SISU WINES PTY LTD (ABN 64 649 695 054) (“SISU Wines”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with thePrivacy Act 1988 (Cth)and theAustralian Privacy Principles (APPs).
This policy applies to our websitewww.sisuwines.com.au, and to all products and services we offer.
1. What personal information we collect
We may collect personal information directly from you when you:
- Visit our website
- Place an order or make a purchase
- Subscribe to our mailing list or loyalty program
- Contact us via email, social media, or online forms
- Participate in promotions or surveys
The types of personal information we may collect include:
- Name
- Email address
- Mailing or delivery address
- Phone number
- Payment details (e.g. credit card information processed securely by our payment providers)
- Any other information you choose to provide
We also collect non-identifying information such as your browser type, device, IP address, and website usage statistics through cookies and analytics tools.
2. How we collect personal information
We collect personal information directly from you wherever possible.
We may also receive information from:
- Third-party service providers (e.g. online ordering platforms, marketing tools, payment processors)
- Website analytics tools (e.g. Google Analytics) that use cookies or similar technologies
You may choose to browse our website anonymously, but certain features (like online purchases) may not function without providing your details.
3. Why we collect and use your information
Sisu Wines Pty Ltd collects and uses personal information to:
- Process and deliver your orders
- Communicate with you about your purchases, inquiries, or account
- Send newsletters, updates, and promotional offers (where you’ve consented)
- Improve our products, services, and website experience
- Comply with our legal and tax obligations
You may opt out of marketing emails at any time by clicking “unsubscribe” in any message or contacting us directly.
4. Disclosure of personal information
We do not sell or rent personal information to others.
We may disclose your information to:
- Service providers who assist us in operating our business (e.g. payment processors, IT providers, marketing platforms, delivery companies)
- Professional advisers such as accountants or legal advisers
- Government authorities or regulators where required by law
Some of these third parties may be located outside Australia.
We take reasonable steps to ensure any overseas recipient complies with the Australian Privacy Principles or equivalent standards.
5. Data security
We adopt appropriate security practices to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
All sensitive data exchanged between you and our website is transmitted over anSSL-securedconnection and encrypted.
Payment details are handled by secure third-party providers (e.g. Stripe, PayPal) and arenot stored on our servers.
6. Access and correction
You have the right to request access to, or correction of, any personal information we hold about you.
Please contact us using the details below. We will respond within a reasonable time and may need to verify your identity before actioning your request.
7. Retention and destruction
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law.
8. Cookies and website analytics
Our website may use cookies and similar technologies to enhance your experience and analyse site traffic.
You can set your browser to refuse cookies, but some parts of the site may not function properly as a result.
We may use Google Analytics or similar services to understand website traffic and improve our offerings.
These services may collect information about your use of our site and other sites you visit.
You can opt out of Google Analytics tracking via your browser settings or Google’s opt-out tools.
9. Complaints
If you have a concern about how we handle your personal information, please contact us.
We take privacy complaints seriously and will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact theOffice of the Australian Information Commissioner (OAIC):
Website:www.oaic.gov.au
Phone: 1300 363 992
10. Contact us
If you have any questions or requests relating to this Privacy Policy or your personal information, please contact:
Privacy Officer – SISU WINES PTY LTD
Email: info@sisuwines.com.au
Postal Address: PO Box 23, Campania TAS 7026
Website:www.sisuwines.com.au
Effective Date: 15th October 2025
Website: [www.sisuwines.com.au]
Entity: Sisu Wines Pty Ltd ABN 64 649 695 054
