Q: Is there a membership fee?
A:No. Membership is free, and all benefits begin immediately – there’s no waiting period.
Q: How often will I receive my wine shipments?
A:Shipments are sent twice a year, scheduled according to your sign-up date.
Q: How many bottles are included in each shipment?
A:We offer two membership tiers:
- Six-bottle Club:6 bottles biannually
- Twelve-bottle Club:12 bottles biannually
If you wish to purchase additional wine between your scheduled shipments, you can do so easily through your online account, with all membership benefits automatically applied to these extra orders.
Q: Are there shipping fees for Wine Club members?
A:All Wine Club shipments include complimentary shipping. Additional purchases beyond your membership allocation are shipped at the discounted rate of your club tier.
Q: Can I choose which wines are included in my shipment?
A:Yes. At sign-up, you can select either the Winemaker’s Choice or curate your own selection. You may update your wine selection at any time, provided changes are made at least two weeks prior to shipment.
Q: How is payment processed?
A:Payment is processed securely via your chosen method (credit card or direct debit) at the time of shipment.
Q: Are memberships automatically renewed?
A:Yes. Memberships renew automatically, ensuring uninterrupted delivery of your wine shipments.
Q: Can I skip a delivery, pause, or cancel my membership?
A:Absolutely. You can skip, pause, or cancel your membership at any time through your online account.
Q: How do I update my contact or payment information?
A:All membership details, including contact and payment information, can be updated anytime via your online account.
Q: What happens if a wine is damaged in transit?
A:While we take great care in packing and shipping, if a bottle arrives damaged, we will happily arrange a replacement or refund. Please inspect your delivery upon arrival and notify us the same day.
Refunds are processed within four weeks of the return, allowing time for delivery (5–10 business days), processing (3–5 business days), and bank transaction completion (5–10 business days).
Q: Can I return wine I don’t like?
A:We are unable to offer refunds or exchanges for wines that do not suit personal taste. However, damaged wine is eligible for replacement or refund as described above.
Q: Can I give a Wine Club membership as a gift?
A:Yes. Please note that memberships renew automatically, so the gift giver’s card will be charged for future shipments unless the payment details are updated or the membership is cancelled.
